An AI assistant and live support for your website and app, in Turkish and English
The assistant answers your visitors 24/7; when it cannot, it hands the conversation to your live agents during your business hours or records it as a request. You follow everything from one dashboard.
AssistantHi! I am the Example Bank Assistant. How can I help you?
- Credit Card ApplicationBranch hoursExchange rates
VisitorWhat do I need to apply?
AssistantYour ID and proof of income are enough. You can apply from the mobile app or at a branch. I can also connect you to an agent.
NET AI in numbers
- enterprise clients
- 16
- monthly end users
- 800,000+
- intent pool
- 9.3M+
- average response
- < 1 s
Live with NET AI
Near East Bank
Near East University
Near East Hospital
University of Kyrenia
KibrisOnda
KVKK Scanner
NPI Cyprus
How it works
Add it to your site
One line of code adds the assistant to your website and mobile app; its name, colour and logo match your brand.
The assistant answers, and hands over when needed
The assistant answers from your knowledge base and flows. When it cannot, it connects the visitor to a live agent; outside business hours it opens a request.
Follow and improve from the dashboard
Track conversations, requests and satisfaction from the dashboard and improve the answers.
One platform, six modules
Each module works on its own and is stronger together.
Chat assistant
Answers your visitors with Turkish and English flows, a knowledge base and a large intent pool.
Live support
Agent workspace, transfers and canned replies; you set the hours live support is open.
Request management
Topics the assistant cannot solve are recorded as requests, assigned and tracked.
Management portal
Flows, content, team and roles in one panel, with role-based permissions for each user.
Analytics and reports
Conversation, resolution and satisfaction reports, plus a daily e-mail summary.
Integration
Connects to your systems via REST API; SOAP, webhooks and custom connectors can be added on demand.
From banking to education and healthcare
Banking
Flows that work with live data such as exchange rates, loan calculations, branch and ATM information.
Education
Bilingual programme and application guidance for prospective students.
Healthcare
Bilingual information, department and contact guidance for patients and their families, with hand-over to a live agent when needed.
Security and data protection
NET AI is designed with KVKK, VERBİS and ISO 27001 audit requirements in mind.
Request the security document- National ID, credit-card and passport numbers are masked automatically in chat.
- Personal data is anonymized automatically after 180 days.
- Each client's data is kept separate.
- Role-based access; every action is written to the audit log.
- HTTPS, rate limiting and session protection are active at every layer.
- Data is hosted on servers in the TRNC or the EU.
- Processes aligned with KVKK Law 6698, with VERBİS registry and inventory support.
- On-premise and private cloud options are evaluated for enterprise needs.
Frequently asked questions
What do we need to add NET AI to our site?
One line of code is added to your site. The assistant's name, colour, logo and position are set from the management portal.
Does it run in the cloud or on our own servers?
The standard deployment runs on Near East Technology cloud infrastructure (servers in the TRNC or the EU). On-premise and private cloud options are evaluated for enterprise needs.
Is our data safe and KVKK compliant?
Yes. It is designed in line with KVKK 6698, TRNC 89/2007 and GDPR principles. National ID, credit-card and passport numbers are masked automatically in chat, and personal data is anonymized after 180 days. HTTPS, rate limiting and CSRF protection are standard.
Which languages are supported?
Turkish and English. Every flow, menu and message can be prepared in both languages; the visitor picks a language at the start, and PDF outputs follow that choice.
Can it connect to our existing systems?
Yes. The platform is open to programmatic access via REST API; SOAP, webhooks and custom connectors can be added on demand. For example, a SOAP integration for a banking client securely pulls live financial data.
What if the assistant answers incorrectly?
There are three layers: the assistant first looks for a match in the intent pool, then an AI model steps in, and if that is still not enough the visitor is offered live support or a request. All conversations can be reviewed in the dashboard and corrections are added to the pool.
How many staff can use the management panel?
There is a per-plan user limit; enterprise plans are unlimited. Each user's permissions are set by role: read-only, content editing, flow design, system settings and so on.
How is it priced?
Usage-based subscription: priced by monthly message limit, upload quota, AI usage and user count. Get a quote.
How long are conversations kept?
Personal data is anonymized automatically after 180 days. Anonymous statistics are kept for 2 years. Retention can be customized on request; right-to-be-forgotten requests are answered within 30 days.
Request a demo
Fill in the form and our team will get back to you within 1 business day.